Frequently Asked Questions

Q: How do I place an order with As You Wish Promotions?

It’s easy. Just call us toll-free at 1-866-223-0229, or send us an e-mail at customerservice@wishpromo.com, with your request and we’ll begin the order process. Then, we’ll send you a detailed acknowledgment of your order, followed by a fax or e-mail proof. Your order will ship after your proof is approved.

Q: How do I send my artwork/logo?

Send an e-mail with your artwork attached to customerservice@wishpromo.com.

Q: What artwork formats do you accept?

We prefer vector art—including .eps, .ai, .pdf or .cdr files—however, we will accept whatever type of artwork you have and then adjust it to make it fit your items.

Q: Can I place a rush on my order?

Many of our products will be in your hands within a few days. However, if you need something fast, call us right away at 1-866-223-0229.

Q: How does my order ship?

We ship our products in the most economical way possible that still meets your deadline. If we need to use a rush delivery service, we’ll always make sure you approve the cost before shipping.

Q: When do I get billed?

We will bill your MasterCard or Visa card after your order has shipped, or we will send an invoice if credit already has been established. Our terms are Net 30.

Q: What if I can’t find what I want?

Call us at 1-866-223-0229 and let us find it for you! Give us a budget, a theme and a timetable, and we’ll call or e-mail you with suggestions for top-notch products.